Rang the Support Hotline
Topic: Computer
Well, I have spent a few days uninstalling and reinstalling the drivers for the Freecom Traveller CD Writer; uninstalled and reinstalled Easy CD and Direct CD. Downloaded a new driver from the Freecom Website and tried that. Tried a complete uninstall using Add/Remove Programs and reinstalled the driver and the software. All to no avail. Lost count of the number of reboots! So, yesterday, I rang the Support Hotline. Went through exactly the same procedure of adding and removing drivers, etc., etc.! The Technician eventualy decided that the problem was the Traveller itself and not the driver. "We no longer repair these units. How long have you had it?". I explained that the Traveller was a present (from my son and my daughter for my 60th birthday) and that my son had installed it on my computer exactly two years and one day before all this happened. Did I have the receipt? I didn't - I told 'Will' that I thought it likely that my son had bought it in December 2001. Emailed David. Yes, he had the receipt, he bought it on 7th December 2001. Rang Technician Will again: "Send us an email explaining everything as I don't have the authority to give you a replacement and I will have to pass it on to my manager". He seemed quite hopeful. Fingers crossed.

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